Choose a service, enter your ZIP code and dates, and tell us whether you’ll handle drop-off or you’d like Uncle Isaac to arrange pick-up. Your request goes to every approved Guardian covering your area — the first to accept becomes your Guardian, and a chat opens so you can arrange the details.

Yes. Add extra services to the same request and it remains a single stay with one total. We only send it to Guardians who offer every service you selected, so one provider handles the whole job.

You can edit or cancel from your dashboard any time before a Guardian accepts. Once someone has accepted, message them in the stay chat and they’ll help you adjust the details.

If nobody in your ZIP code covers the services you picked, we’ll mark the request accordingly and our team will look for a match. Trying a nearby ZIP or fewer services also widens the search.

Once your Guardian confirms the details they’ll send you a secure payment link in the stay chat. Payments are processed on a secure payment gateway — card details are never entered on or stored by Uncle Isaac.

Every payment produces a receipt you can view or download as a PDF from your dashboard under Billing & Payments.

Only after a Guardian has accepted your stay and sent you the payment link. Submitting a request never charges you.

Every Guardian submits an application that our team reviews and approves before they can receive a single stay. Only approved Guardians with an active membership appear in your area.

Yes — re-book a past Guardian from your stay history and the request goes directly to them instead of the wider area.

A private chat opens automatically as soon as they accept. Once the stay is active you can also call or message them from the stay screen.

Your account is created as part of booking — just your name, email, phone, and a password. There’s no separate sign-up step and no confirmation field.

Choose “Forgot password” on the sign-in screen and we’ll email you a code to set a new one.

Open your dashboard and edit your profile — changes apply to future stays straight away.

When a customer books through your referral code, the provider who delivers the service keeps 67% and you earn 33% as the referrer. Only one referrer earns per stay.

Your share is released once you hold an active paid membership and have completed payout setup. Until both are true we hold your earnings and release them automatically as soon as you’re eligible.

From your dashboard, open payout setup and complete the short payout form — identity details and the bank account you’d like to be paid into. Verification usually finishes within a day.

The Uncle Isaac app is available for iOS and Android. Sign in with the same details you use on the website and your stays appear automatically.

Make sure notifications are enabled for Uncle Isaac in your phone’s settings, then reopen the app so it can re-register your device.

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