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Support Center

How can we help?

Search for what you need, browse common questions, or reach the Uncle Isaac team directly — we’re here for you and your dog.

Search takes you straight to stays, Guardians, partners — or the answer you need.

All systems operational Stays, chat, and payments are running normally.
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Is this an emergency?

If your dog needs urgent medical attention, contact your veterinarian or an emergency animal hospital first. For anything urgent on an active stay, call our team.

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Questions

Frequently asked

Choose a service, enter your ZIP code and dates, and tell us whether you’ll handle drop-off or you’d like Uncle Isaac to arrange pick-up. Your request goes to every approved Guardian covering your area — the first to accept becomes your Guardian, and a chat opens so you can arrange the details.
Yes. Add extra services to the same request and it remains a single stay with one total. We only send it to Guardians who offer every service you selected, so one provider handles the whole job.
You can edit or cancel from your dashboard any time before a Guardian accepts. Once someone has accepted, message them in the stay chat and they’ll help you adjust the details.
If nobody in your ZIP code covers the services you picked, we’ll mark the request accordingly and our team will look for a match. Trying a nearby ZIP or fewer services also widens the search.
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Still need help?

Our team answers every message. Reach us in chat for the fastest reply, or give us a call — we’re happy to talk it through.