Privacy Policy

Introduction

Uncle Isaac connects dog owners with approved Guardians and Referral Partners for boarding, grooming, walking, training, and related care. This policy explains what we collect when you use our website and mobile app, why we collect it, and the choices you have.

By using Uncle Isaac you agree to this policy. If you don’t agree, please don’t use the service.

Information we collect

We only collect what we need to run the service:

• Account details — your name, email address, phone number, and password (always stored encrypted, never in plain text).
• Stay details — the services you request, dates and times, your ZIP code and service address, notes you write, and whether you or Uncle Isaac handle pick-up and drop-off.
• Dog information — names, breed, age, and any care notes or special instructions you choose to share with your Guardian.
• Payment information — handled by Stripe. We receive confirmation of a payment plus the card brand and last four digits. We never see or store your full card number.
• Provider application data — if you apply as a Guardian or Referral Partner: business details, service coverage, documents you upload, and payout details you give to Stripe.
• Messages — conversations between you, your provider, and the Uncle Isaac team.
• Technical data — IP address, device and browser type, and usage logs, used for security and troubleshooting.

How we use your information

• To create and manage your account and keep you signed in.
• To match your stay with approved providers who cover your area and offer the services you selected.
• To enable chat between you and your provider, and to send stay updates.
• To take payment, issue receipts, and pay providers their share.
• To send service messages (stay accepted, payment link, completion) and, if you allow it, push notifications.
• To review Guardian and Referral Partner applications.
• To keep the platform safe — preventing fraud, abuse, and unauthorised access.
• To meet our legal, tax, and accounting obligations.

When we share information

We share only what’s necessary, and only with:

• Your provider — once a Guardian or Referral Partner accepts your stay, they see your name, contact details, service address, and the dog information you provided, so they can deliver the care.
• Stripe — our payment processor, for taking payments and paying providers. Stripe handles card data under its own privacy policy.
• Service providers — hosting (Amazon Web Services), email delivery, and push-notification services that operate on our behalf under contract.
• Authorities — where the law requires it, or to protect the safety of a person or animal.

Providers who have not accepted your stay only see the information needed to decide: the service requested, the general area, and your preferred dates.

Referral codes

If you arrive through a referral code, we record which code was used so the correct Guardian, Referral Partner, or customer receives their share of that stay. Referrers can see that a stay was made through their code and its value — they do not get access to your account, your messages, or your dog’s details unless they are the provider delivering the service.

How we protect your data

• All traffic is encrypted in transit with HTTPS.
• Passwords are stored using one-way hashing — nobody at Uncle Isaac can read them.
• Card details never touch our servers; Stripe handles them directly.
• Sensitive documents are stored in private, encrypted storage that isn’t publicly reachable.
• Access to customer data is limited to staff who need it to support you.

No system is perfectly secure, but we work hard to protect your information and will notify you promptly if a breach affects your data.

How long we keep it

We keep your account and stay history for as long as your account is active, so you can see past stays and re-book a favourite provider. Payment and tax records are kept as long as the law requires. When you close your account we delete or anonymise your personal information, except where we must retain records for legal or accounting reasons.

Your choices and rights

• Access and correction — view and update your details from your dashboard at any time.
• Deletion — ask us to delete your account and personal information.
• Notifications — turn push notifications on or off in your device settings.
• A copy of your data — request an export of the information we hold about you.

Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. Contact us and we’ll help.

Cookies

We use cookies to keep you signed in, remember your preferences, and keep the site secure. These are essential to how the service works. We don’t use cookies to build advertising profiles. Blocking cookies in your browser may stop you from signing in or completing a stay.

Children

Uncle Isaac is for adults. It isn’t intended for anyone under 18, and we don’t knowingly collect information from children. If you believe a child has given us their information, contact us and we’ll remove it.

Changes to this policy

We may update this policy as the service evolves. When we make a material change we’ll update the date at the top of this page and, where appropriate, let you know in the app or by email. Continuing to use Uncle Isaac after a change means you accept the updated policy.